Returns & Exchanges
At LUVI, we stand behind the quality of our electronics with a 30-day satisfaction guarantee. If your device isn't performing as expected, we offer a streamlined return process to ensure you get the right tech for your needs.
Initiate Your Request
Log into your LUVI account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the item is in its original packaging with all included accessories, manuals, and cables to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided in your portal and drop off the package at any authorized courier location.
Verification & Refund
Once our technicians inspect the hardware for functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing