Frequently Asked Questions
Everything you need to know about your LUVI electronics experience.
What is the warranty period for LUVI electronics?
All LUVI products come with a standard 12-month manufacturer warranty that covers technical defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery within the continental United States.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.
Are your products compatible with both iOS and Android?
Yes, most of our smart devices and audio equipment are designed for cross-platform compatibility. Please check the 'Specifications' section on the product page for specific software requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
How can I track my package once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.